2-Way Invoice Notes
Overview
Keeping customer communication records can be difficult and time consuming, especially when it relates to a particular order. 2-Way Invoice Notes allows your customers to open a direct line of communication with your ProStores staff through their account in your store. Effortlessly communicate with your customers regarding their needs, questions, or requests for their order.
The option for your staff to create Private notes versus Public notes is another integral aspect of the 2-Way Invoice Notes offering. Your staff can keep records on an invoice without the customer even being aware of the notes. This is very convenient for communicating with your drop-shippers, or different departments in your business and keeps everyone informed on what the status is with an invoice.
Features:
- 2-way communication for all invoices.
- Communications are fully managed through your ProStores Administration.
- Customers can post notes through their invoices maintained with the ProStores Order History functionality.
- An Administrative interface to manage formatting and wording of email notifications.
- Inter-departmental invoice notes remain hidden from the customer.
- Fully customizable notification emails go to your customer and your pre-defined email accounts when a new note is posted.
Areas this will enhance your ProStores:
- Customer Service
- Shopper Confidence
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